FAQ's

1. Do you offer worldwide shipping?

Yes! We ship to most countries. Shipping rates are calculated at checkout based on your location.

2. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery usually takes:

• Domestic: 3–7 business days

• International: 7–21 business days

(Delivery times may vary by location.)

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link. You can track your order anytime.

4. Can I change or cancel my order?

Orders can only be changed or canceled within 2 hours of placing them.
Please contact us immediately at [Your Email].

5. What is your return/refund policy?

For hygiene reasons, cosmetics must be unused, unopened, and in original packaging to be eligible for a return.
Damaged or incorrect items will be replaced or refunded.
See our full Refund Policy for details.

6. My product arrived damaged. What should I do?

We’re sorry! Email us within 48 hours with your order number and photos of the damage. We’ll send a replacement or issue a refund.

7. Are your products cruelty-free?

No! We proudly offer cruelty-free products. (You can edit this if needed.)

8. Can I return a sale item?

Sale, clearance, or promotional items are final sale and cannot be returned.

9. Do you offer exchanges?

We do not currently offer exchanges. If eligible, you can request a refund and place a new order.

10. What payment methods do you accept?

We accept major credit/debit cards, jazz cash, easy paisa , and more depending on your region.

11. Do you offer discounts or promotions?

Yes! Follow us on social media or subscribe to our newsletter for exclusive deals and early access.

12. How can I contact customer support?

Feel free to reach us at:
📧 [Your Support Email]
We usually respond within 24–48 hours.