Refund Policy

Thank you for shopping with us! We want you to love your purchase, but if something isn’t right, we’re here to help.

Eligibility for Returns

Due to the nature of cosmetic and personal-care products, we only accept returns under the following conditions:

  • Items must be unused, unopened, and in their original packaging.

  • Returns must be requested within [2] days of delivery.

  • For hygiene reasons, any opened or used products cannot be returned or refunded.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo/video of the issue

We will replace the item or issue a refund at no additional cost.

Non-Returnable Items

  • Opened or used cosmetics

  • Sale, clearance, or promotional items

  • Gift cards

Refunds

Once your return is approved and received, we will:

  • Inspect the item

  • Process your refund to your original payment method within 5–7 business days

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer exchanges. If you need a different item, please request a refund (if eligible) and place a new order.

Return Shipping

  • Customers are responsible for return shipping costs unless the product was damaged or incorrect.

  • We recommend using a trackable shipping service.

How to Start a Return

Email us at [Your Support Email] with:

  • Full name

  • Order number

  • Reason for return

  • Photos (if applicable)

Our support team will respond with instructions within 24–48 hours.